From Call Center to Contact Center
Generally, a call center is a space where a great number of calls is centralized
, allowing us to obtain important data such as: performance evaluation, agent status,
call statistics, number of calls per queue, etc. However, with Contact Center, we
go even further...
Whether providing a simple information service, or selling products and services,
success will depend on the ability to respond to customer needs and market changes.
And if you have a solution that offers other forms of communication, then it is
guaranteed that the quality of your service will grow exponentially.
Impact on your business
- In a Contact Center, communication does not end with the telephone call;
- It is a solution that brings together all forms of communication into a single
platform (voice, video, email, fax, SMS and Pro Chat…); Integrates with our document
management solution. Therefore, if you will use this contact center solution rest
assured that you will be able to:
- Access email and their status;
- Consult processes via e-mail;
- Consult processes quickly and easily;
- Access the client file and respective history;
- To assess the outcome of each case;
- Saves as document and process attachments: Calls, IM conversations, faxes and
- Allows you to better know your customers' needs, a guaranteed advantage in today's
- Leads to customer satisfaction;
- Your team will be motivated;
- Have a motivated Team;
- Save money;
- Save time;
- Increases productivity.