Support for the customer satisfaction
The support department is one of the most important services in a company, because
it guarantees the customer\'s satisfaction. In order to keep always in touch with
our partners and clients, solidifying the trust they have on us, the IPBLOC Support
Dpt. is always available for you!
We have two Support Levels:
Free Support - For information and technical clarifications
Paid Support - On Site/Remote
Technical support - Implementation and configurations services
How to ask for our help?
Is Trouble Ticket System that allows you to warn of the difficulties that you have.
As soon as you insert this information into the IPTicket system, it automatically
triggers a series of actions to solve the problems. Thereafter, all people who may
be involved in this solution are convened to respond to the problem posed by the
1. Help Request - can be done by e-mail or introducing a ticket
directly into the system
2. Support Levels - The tickets introduced are ordered by the level
of its urgency
3. Follow you problem solution - You can always see in which status
your ticket is and you are warned when the problem is solved
4. Register for assistance - IPTicket registers all the support